Johan Krebbers, Group IT Architect, Royal Dutch Shell
Johan gave an excellent overview of Shell’s strategy for their 108,000 employees in 130 countries. Their solution is a Microsoft Office Communication Server infrastructure with other software as shown in the slide below:
80% of teams are globalised, it is not uncommon for people to work anywhere at any time, it is not uncommon for Shell to have significant input in projects from partners and people beyond the enterprise boundary. Their aim is to implement a single interface for unified communications. For remote workers today OCS is the voice communication channel and softphones will be rolled out across shell, replacing the majority of desk phones. They see OCS as removing the need for much of their video conferencing capability. They see a growth in telepresence but OCS will replace much of the room based capabilities today.
Overall the collaboration architecture for information looks like this:
His conclusions were to:
- Take the user as the starting point, what and how do they work
- Then examine the business drivers
- Treat voice as you would any application
- Ensure different generations are supported by what you propose
- Be clear with your roadmap and targets for delivery, don’t focus on today
- Cover real time collab and information sharing at once.
- Forget the borders, you’ll collaborate beyond them from day 1