Presence in the portal

One thing is becoming very clear as unified communications becomes a reality.  Presence in the portal must allow for voice conversations to be initiated.  At present this is likely to mean that any presence based solution must recognise a client on the desktop and utilise the features of that client.  Today Microsoft offer this but IBM do not [I would guess IBM are taking steps to remedy this].

On the other side of the coin I also expect to be able to start and IM and chat with someone without a thick client on the desktop.  Today IBM offer this functionality and Microsoft (correct me if I’m wrong here folks) don’t.  In the B2C portal space where authenticated customers access the environment I’d expect the customer to be able to IM me, I’d also expect to be able to IM someone from any machine with or without the IM client.

Technorati Tags: , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s