Stowe has an interesting article which references some work from science daily which claims that IM reduces interruptions. Well its a scientific survey and as a scientist by trade of course I believe all peer reviewed articles 🙂
To me the work just doesn’t ring true. IM is now my biggest disrupter. At CSC (ps check out the new brand) we’ve had IM for years now. But interestingly I initially saw a decrease in disruption … BUT … I now feel that IM is a disruption to me. I regularly stay off IM and just use twitter for status updates and avoid IM (and email) for periods to get work done without interruption, generally in the UK morning before colleagues in the US awake. I accept none of us can work in isolation but times without disruption are essential.
I do feel the survey, however scientific, missed the mark. Status = online = disruption for me, in my view (not scientifically recorded) I get more disruption now on IM than I used to have just on the telephone. Its just too easy to IM someone, dialling someone needs change of focus from computer to telephone and dialling. IM takes no such input. I’d be interested if the survey was repeated over time and analysed companies with varying maturity, and scale, of IM adoption.
…I wonder what voice integration to IM will result in … one for the scientists I feel.